QuickSet Cookware Bundle

How long will it take before I receive my order?

• For in-stock items, your order will be processed and shipped out in 1-3 business days.
• For out-of-stock items, your order will be processed for restocking immediately, and shipped out in 2-3 weeks.
• If out-of-stock item cannot be restocked, we will contact you for replacement of another item of equal or lower value for the out-of-stock item.
• Shipping transit time will depend on our shipping partners, usually delivered in 1-3 days for Hong Kong; and 3-6 weeks for overseas address.

Where do you deliver to?

• We currently only offer shipping to within Hong Kong via SF Express and to the Philippines via LBC Express or other freight forwarder of your choice.

How can I track my package?

• Once the package with your order has been packed and handed over to our shipping partners, you will receive an email with a tracking number to monitor your package movement.

Can you ship my order to a SF Store for Self-Pickup?

• Yes, please refer to the SF Express Store List
• In the address section during checkout, input the store code first, followed by the Store Address.
• Once package is ready for pickup, SF Express will send you an SMS message with the pickup code.
• Due to size/ weight limits, SF Locker Pickup is currently not available for shipment of our products.

Can I ship my order via LBC Express myself?

• Yes, you can get shipping rates and pay LBC Express directly for your shipments of large carton boxes.
• Simply select the [LBC Pickup from HKG] shipping method during the checkout process.
• Once your order is ready, we will contact LBC to pickup your package. LBC staff will contact you to coordinate the next steps.

Can I ship my order via other freight forwarders myself?

• Yes, you can get shipping rates and pay your preferred freight forwarder directly for your shipments of large carton boxes.
• Simply select the [Other Forwarders Pickup from HKG] shipping method during the checkout process, and write the name of your selected freight forwarder on your cart as <Order special instruction>.
• Once your order is ready, we will contact your selected freight forwarder to pickup your package. Who will then contact you to coordinate the next steps.

Can I cancel my order of Quickset Packs?

• We can only cancel your order within the first 24 hours or before package pickup has been arranged with forwarders, whichever comes first.

Can I return items for a refund?

• No, Quickset Packs are NOT eligible for any returns.

Can I return items for an exchange?

• No, Quickset Packs are NOT eligible for any returns.

What are Exceptions/ Requirements for returns?

• Quickset Packs are NOT eligible for any returns.
• No returns for items with glassware (covers, lids, accessories, or any items with glass materials), unless otherwise approved by Halika store.
• No refunds for packaging materials, shipping costs, and any additional services (ie. Storage) charged for orders.
• Items for return not meeting any of the requirements stated in this list will be rejected for refund/ replace, or subjected to additional charges.
• No returns for items shipped to the Philippines by LBC; or orders picked up by other freight forwarders.
• Do not send your items back to us without first contacting us and obtaining a returns QR code! Otherwise, items will not be processed.

• The actual product may look different from the sample image.
• Do not use the product for other than its intended purpose.
• The actual product may slightly vary in appearance or color due to your monitor resolution or color settings.